Human control over everything¶
AI produces, people approve. This page explains who controls what and what runs automatically.
How it works¶
An example: you ask Viby to redo your website header. The AI prepares the change in a few seconds, but the new header does not go online by itself. A glacom® expert reviews it, checks that it doesn't break anything and that it makes sense, then publishes it.
The same principle applies across the entire platform: the more delicate the task, the stricter the control.
What is automatic¶
- Chatbot and callbot responses to customers: these are immediate by nature, so control happens during training and subsequent checks.
- Small, low-risk website changes, such as text or color.
- Blog articles proposed by the AI: these are published according to the schedule you approved.
What goes through a person¶
- Structural website changes: layout, navigation, new pages.
- Corrections reported as system errors.
- Initial chatbot and callbot configurations before go-live.
How long a check takes¶
Simple changes are verified in a few minutes. Structural ones can take up to half an hour. Detailed times for the website are in Review.
Limits¶
- Human control concerns changes and configurations, not every single bot response: that would be impossible and would make the bot as slow as a person.
- A check reduces errors, it does not eliminate them. That is why the Errors and fixes section exists.
From the app
From the app you can see the status of your change requests: in progress, under review, published.