Chatbot channels¶
The same bot, with the same knowledge base, can respond on multiple channels. Here is the comparison; each channel has its own page with step by step activation.
Quick comparison¶
| Channel | What is needed from you | Activation | Audio | Notes |
|---|---|---|---|---|
| Website | Nothing, or site access if it is not with us | Fast | Yes | The base channel, always recommended |
| A dedicated number for the bot | A few days | Yes, voice notes | The most used channel by customers | |
| A dedicated mailbox or a forward | Fast | No | Longer and more formal responses | |
| Telegram | Nothing, we create the bot | Fast | Yes, voice notes | |
| Access to the business page | A few days | No | Responds to page messages | |
| Account linked to a Facebook page | A few days | No | Responds to DMs | |
| TikTok | Business account | Variable | No | |
| SimpleX and DeltaChat | Nothing | Fast | No | For those who don't want Meta |
How to choose¶
Start with the website: it takes zero effort and it is where customers look for you. Add WhatsApp if your customers already write to you there. Add other channels when there is a real audience to serve.
Limits¶
- Each channel has its own rules (message length, media, timing): you can find them on the channel page.
- Meta channels (WhatsApp, Facebook, Instagram) require accounts that comply with their terms: if Meta blocks an account, the bot on that channel stops with it.
From the app
Conversations from all channels arrive in the same list, also on the app. Channel configuration is done only from the web panel.