Human control over everything¶
AI produces, people approve. This page explains who controls what and what runs automatically.
How it works¶
An example: you ask Viby to redo your website header. The AI prepares the change in a few seconds, but the new header does not go online by itself. A glacom® expert reviews it, checks that it doesn't break anything and that it makes sense, then publishes it.
The same principle applies to the entire platform: the more delicate the task, the stricter the control.
What is automatic¶
- Chatbot and callbot responses to customers: these are immediate by nature, so control happens during training and subsequent checks.
- Small, low-risk website changes, such as text or color.
- Blog articles proposed by the AI: these are published according to the schedule you approved.
What goes through a person¶
- Structural website changes: layout, navigation, new pages.
- Corrections reported as system errors.
- Initial chatbot and callbot configurations before go-live.
How long a check takes¶
Simple changes are verified in a few minutes. Structural ones can take up to half an hour. Detailed times for the website are in Supervisione.
Limits¶
- Human control applies to changes and configurations, not every single bot response: that would be impossible and would make the bot as slow as a person.
- A check reduces errors, it does not eliminate them. That is why the Errori e correzioni section exists.
From the app
From the app you can see the status of your change requests: in progress, under review, published.