Chatbot on the website

It is the main communication channel for your visitors. Use it to welcome people arriving on your site, answer questions and collect contacts.

How it works

The chatbot appears as a small chat window in the bottom right of your site. For example, if a customer asks "What are your opening hours?" or "How much does the consulting service cost?", the assistant answers immediately using the information you uploaded in knowledge. If the question is complex, the bot collects the customer's data and passes the conversation to one of your operators.

What you need to do

1. Choose the style and colors of the bot in customization.
2. Verify that the answers are correct in verification.
3. Configure the installation:
   • If your site is built with viby, you don't have to do anything: activation is automatic.
   • If you use an external site, copy and paste the line of code we provide into your site header.

What glacom® does

The glacom® team configures the technical link between the glacom.AI platform and your web domain to ensure the chat is always active and fast.

Limits

The chatbot can only answer if the visitor has an active internet connection. It cannot interact with graphic elements of the site (like clicking buttons for the user) but it can send links to specific pages.

Frequent problems

• The bot doesn't appear on the site? → Check if you pasted the code correctly or contact the ticket.
• The bot gives imprecise answers? → Add the missing information in adding what is missing.
• Can I connect it to other channels? → Yes, you can also activate whatsapp, telegram or facebook.

From the app

You can monitor active chats on the site and intervene manually in the conversations.