Chatbot on Telegram

Connect your assistant to Telegram to respond to customers automatically. Use it to offer fast and professional support on a channel your users already use.

How it works

Your assistant receives messages and voice notes from customers and responds instantly. For example, a customer writes to you on Telegram to ask if your shop is open on Sunday or to know the price of a service: the chatbot answers immediately using the information you provided in knowledge.

What you need to do

1. Choose the name you want to give your bot.
2. Agree on the name with the glacom® team.

What glacom® does

The glacom.AI team creates the bot on Telegram, configures it, and connects it to the platform services. Activation is fast and requires no technical work from you.

Limits

The bot only responds within Telegram. If the customer moves the conversation to whatsapp or facebook, the assistant must be configured separately for those channels.

Frequent problems

• The bot doesn't respond to voice notes? → Check if the option is active in your service plan.
• Can I change the bot name after activation? → Yes, contact support via ticket.
• Can the bot send large files? → Yes, but it depends on the limits set by Telegram.

From the app

Not available from the app: the creation and connection of the Telegram channel are managed directly by the glacom® team.