Chatbot via email

Your assistant automatically responds to messages arriving in your inbox. Use it to manage information requests and filter messages sent to generic addresses.

How it works

The system reads incoming emails and drafts a written response, which is longer and more formal than a chat. For example, if a customer writes to info@yourcompany.it asking for service prices and opening hours, the chatbot responds immediately with the updated price list and your hours, without you needing to intervene.

You can connect the chatbot to any inbox that exposes an API, integrating glacom.AI services into your workflow.

What you need to do

1. Choose a dedicated email inbox for the chatbot or set up automatic message forwarding.
2. Provide the access credentials or connection permissions to glacom®.
3. Define the content the bot should use to respond in the knowledge section.

What glacom® does

glacom® connects the assistant to your inbox, monitors for new messages, and sends responses generated based on your information.

Limits

The system does not handle complex attachments (such as Excel files or heavy PDFs) and may lose the thread of the conversation in very long email threads with many exchanges between multiple people.

Frequent problems

• The bot doesn't respond to all emails? → Check that forwarding is active or that the credentials are correct.
• The responses are too short? → You can adjust the tone and length in the customization section.
• What happens if the bot makes a mistake? → You can report the error and fix it by following the correct the callbot guide.

From the app

Not available from the app: email inbox configuration is only done via the management panel.