Chatbot on Instagram

Connect your digital assistant to Instagram direct messages to answer customers automatically. Use it to manage requests coming from social media without having to reply manually to every message.

How it works

The system receives messages from your users and responds using the information you uploaded. For example, if a customer asks you privately "What time does the shop close tomorrow?" or "How much is the facial treatment?", the chatbot replies immediately with the correct time or the service price.

What you need to do

1. Make sure your Instagram account is a Business account.
2. Connect the Instagram account to a Facebook business page where you are an administrator.
3. Enable the "Allow access to messages" option in Instagram privacy settings.
4. Provide the login credentials to glacom.AI or follow the guided connection procedure.

What glacom® does

It configures the technical link between the glacom.AI platform and Meta servers to allow the chatbot to read and send messages in real time.

Limits

The service must follow Meta rules: the chatbot cannot send messages to users who have not interacted with you in the last 24 hours. You cannot automate comments under posts, only private messages (DM).

Frequent problems

• The chatbot is not responding? → Check that the Instagram account is still connected to the Facebook page.
• Can I reply manually? → Yes, you can intervene in the DMs at any time.
• Does it work with stories? → Yes, if the user sends you a message in response to a story.

Tip

If you want a complete social presence, you can also activate the chatbot on facebook and whatsapp.

From the app

You can monitor Instagram conversations and intervene manually through the supervision app.