Skip to content

Correcting a document

Use this feature when you notice that glacom.AI gives wrong answers because the information in the uploaded file is outdated or incorrect.

How it works

If a customer asks for the price of a product and the assistant answers 10 euros, but the price has become 12 euros, you need to update the file containing the price list. glacom.AI will read the new document and replace the old information with the updated one.

What you need to do

  1. Open the original file on your computer and correct the text or data.
  2. Save the file keeping exactly the same name as the one already uploaded.
  3. Upload the file again to the glacom.AI platform.
  4. Wait a few moments for the system to update the memory.
  5. Ask a test question to verify that the assistant answers correctly.

Watch out for the file name

If you upload the file with a different name (even just one extra letter or space), glacom.AI will not replace it. You will create a duplicate and the assistant might get confused between the two versions.

What glacom® does

The system recognizes the file with the same name, deletes the previous version and indexes the new content to make it available to the AI assistants.

Limits

The update is not instantaneous: a short technical time is needed to process the new file. If the error persists despite correcting the document, check the find the cause page.

Frequent problems

  • I uploaded the file but the assistant still says the wrong thing? → Wait a minute and try again, or check that you used the same file name.
  • Can I correct an error without re-uploading the whole document? → No, you must modify the file and upload it again.
  • What happens if I delete the file and upload a new one? → It works, but using replacement with the same name is faster.

From the app

You can upload updated documents directly from the app to speed up the correction.