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Knowledge base limits

This page explains what the glacom.AI knowledge base cannot do and how to solve these cases to give precise answers to your customers.

How it works

The glacom® system reads your documents to find answers. However, it is not calculation software or a data analyst. For example, if you upload a complex price list and ask: "What is the total discount applying a 10% coupon and 5% loyalty on a 100 euro product?", the system might get the calculation wrong.

What you need to do

If you notice the system struggles with certain content, follow these solutions:

  1. For complex calculations: do not ask the system to do math. Write the final result directly in the text or use integrations to connect external software.
  2. For huge tables: transform data into plain text. Instead of a table with 50 columns, create clear paragraphs. Read the guide on how to write content.
  3. For low quality images: if the text is inside a grainy photo, the system will not read it. Re-upload the text in digital format (Word, textual PDF or TXT).
  4. For reasoning across too many documents: if an answer requires crossing information scattered across 20 different files, the system might miss some parts. Create a summary page or use faq to provide the answer ready to go.

What glacom® does

glacom® analyzes the files you upload via indexing and tries to extract the meaning. If the information is clearly written in a document, the system will find it and use it to answer.

Limits

  • It does not perform advanced mathematical calculations or financial analysis.
  • It does not read text contained in blurry images or poor quality scans.
  • It struggles to link information if it is fragmented across too many different documents.
  • It does not interpret tables with excessively complex or nested structures.

Frequent problems

  • The system gets prices wrong? → Check that the price is clearly written in the text and not only in a complex table.
  • It cannot find data that is in a photo? → The text in the image is not readable enough: rewrite it in a document.
  • The answer is incomplete if the info is in multiple files? → Create a single summary document that summarizes those critical points.

Tip

To maximize effectiveness, use faq: they are the fastest way to cover points where the system might have doubts.

From the app

Not available from the app: the management and optimization of knowledge base documents is done from the web control panel.