First steps with the chatbot

This guide helps you enter the glacom.AI control panel and test your assistant for the first time.

How it works

The panel is the space where you manage everything. Imagine you want to check if the bot correctly answers the price of one of your products or your office opening hours: you can do it immediately via the test chat without your customers seeing anything.

What you need to do

1. Log in to the glacom.AI platform with your credentials.
2. Explore the side menu to find the management sections.
3. Open the test chat window.
4. Write a real question, just as your customer would.
5. Evaluate the answer: if it is correct, the bot is ready; if something is missing, you can intervene in the conoscenza section.

What glacom® does

The glacom® team configures the initial access and prepares the basic structure of the service. Before go-live, glacom® covers the critical points with you to ensure answers are precise. Once online, the system refines itself through real use and experience.

Limits

The chatbot is not omniscient upon first access: it answers only based on the information provided to it. If it does not know a piece of data, it will not invent it, but will say it does not know or pass the ball to an operatore.

Frequent problems

• Can't enter the panel? → Check your credentials or request a password reset.
• The bot doesn't answer a simple question? → Check if the information is present in the faq.
• Can I change the bot's appearance immediately? → Yes, use the personalizzazione section.

From the app

You can monitor conversazioni in real time and intervene quickly.