Zero retention: your data is yours

Discover how glacom.AI handles your information and why you have total control over every conversation.

How it works

"Zero retention" means that glacom® does not keep your data for its own purposes. If a customer asks for a product price or books an appointment for 3:00 PM, that information is only used to handle the request and build the history for you.

Unlike free services, where your conversations become material to train AI, with glacom.AI your data stays locked in your space. It is never used to improve the AI assistants of other customers or to train general systems.

What you need to do

Nothing: this protection is active by default for all glacom.AI services.

What glacom® does

glacom® provides you with the tools to: 1. Consult the history of all chats and calls. 2. Export data whenever you need it. 3. Permanently delete conversations.

You can learn more about how we protect your information on the sicurezza page or discover how we manage data access in sicurezza.

Limits

Zero retention refers to the use of data for AI training. Conversation data is still saved to allow you to read the history and to let the assistant remember the context of the current conversation.

Frequent issues

• Is my data used to improve the AI? → No, glacom® never uses customer data for training.
• Can I delete a specific conversation? → Yes, you have full control over the history.
• What happens if I close the service? → The data remains yours and you can export it before closing.

From the app

You can consult and manage the conversation history directly from the app.