Chatbot on SimpleX and DeltaChat

Connect your assistant to SimpleX and DeltaChat to offer a secure and private communication channel to your customers. You need this if you want to provide an alternative for those who do not use Meta services.

How it works

The system works exactly like it does for whatsapp. If a customer writes to ask, for example, about your shop's opening hours or the price of a service, the assistant responds immediately and naturally. The difference is that these channels are designed for those who put privacy first.

What you need to do

Nothing: you don't have to configure anything technical.

What glacom® does

The glacom.AI team connects your assistant's intelligence to these channels, ensuring that the responses are consistent with what is defined in your conoscenza.

Limits

The number of users using SimpleX and DeltaChat is much smaller compared to traditional messaging channels.

Frequent problems

• The customer is not receiving the response? → Check if the channel is active or open a ticket.
• Can I use the same responses as WhatsApp? → Yes, the assistant uses the same knowledge base for all channels.

From the app

Not available from the app: channel configuration is managed directly by glacom®.