Adding what is missing

Find out which information is missing from your knowledge base and add it to make the assistant more accurate. Use this when you notice the system cannot answer certain questions.

How it works

The system tracks all the questions it couldn't answer. For example, if many customers ask "What are the opening hours on Saturday?" and the information is not present, you will see this question appear in the list of missing content.

You can choose what to add by looking at the frequency: prioritize the questions that appear most often. To answer, you have two options: - FAQ: ideal for short and direct answers (e.g. "Shipping cost is 5 euros"). - Document: ideal for explaining broad topics or procedures (e.g. "How the product warranty works").

To learn more, check the guides on [../conoscenza/fonti/faq.md] and [../conoscenza/scrivere-contenuti.md].

What you need to do

1. Access the list of unanswered questions.
2. Analyze which questions are asked most frequently.
3. Choose the most suitable format: FAQ for short answers, document for long explanations.
4. Write the new content and upload it to the knowledge section.

What glacom® does

glacom.AI monitors interactions, groups similar questions and alerts you to the information "gaps" the assistant encountered during real conversations.

Limits

The system reports that an answer is missing, but it cannot invent the correct information for you. If the information is present but written in a confusing way, the system might still flag it as missing: in that case, use [correggere-un-documento.md].

Frequent problems

• Where do I find the list of questions? → In the content supervision section of your reserved area.
• Do I have to answer every single question? → No, ignore poorly written questions or those not relevant to your business.
• What happens after I add the information? → The assistant will start using the new data immediately for future answers.

From the app

You can view the list of missing questions and quickly add new FAQ.