Callbot from the app

This feature lets you monitor your voice assistant's phone activity in real time. Use it for a quick check on who called and what happened.

How it works

The app shows you a concise list of all handled calls. For example, you can immediately see if a customer called to book a table for 8:30 PM or asked for the price of a specific service. For each call, you will find the outcome, a written summary of the dialogue and, if you activated the option, the button to listen to the audio recording.

What you need to do

Access the callbot section in the app and select the call you want to analyze to read the summary or listen to the audio.

What glacom® does

glacom.AI records interactions, transcribes speech to text and creates an automatic summary for every conversation.

Limits

You cannot edit the call summary from the app. If you notice an error in how the assistant responded, you must use the procedure to correct the callbot.

Frequent problems

• I can't see the call audio? → Recording must have been activated during the service configuration phase.
• The summary is too short? → The system synthesizes only the key points to allow you a quick read.
• Can I answer an ongoing call from the app? → No, the app is for post-call monitoring.

From the app

You can consult the call list, read summaries and listen to recordings.

Tip

To receive summaries directly in your inbox without opening the app, check the guide on summary emails.