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Numbers and schedules

Manage how customers reach your callbot, which numbers to use and how to respond when your business is closed.

How it works

The system manages incoming calls based on the rules you decide. For example, if your shop is open from 9:00 to 18:00, you can decide that the callbot always answers, or that it transfers the call to a human only during those hours. If a customer calls at 22:00 to know the price of a product, the callbot answers immediately without you needing to be present.

A fundamental advantage is that the system manages simultaneous calls: your customer will never hear a busy signal, even if ten people call at the same instant.

What you need to do

  1. Choose the number: decide whether to activate a new dedicated number or set up the diversion of your current number to glacom.AI.
  2. Set the schedules: define the opening days and hours of your business.
  3. Choose the behavior: decide what the system should do on holidays or outside business hours (for example, provide information and end the call or collect a message).
  4. Define the messages: write what the callbot should say when welcoming the customer based on the time.

What glacom® does

The glacom® team configures the technical activation of the number and sets the call routing rules according to your instructions. It ensures that the connection between your line and the service is stable and that diversions work correctly.

Limits

The callbot cannot independently change the settings of your external phone line: any change of diversion on your physical number must be managed through your phone operator. The system cannot "call back" customers automatically without a specific integration defined in the workflow.

Frequent problems

  • The customer hears a busy signal? → Impossible, the system manages multiple calls simultaneously.
  • Can I change the schedules on my own? → Yes, you can update the time slots and welcome messages.
  • What happens on holidays? → The callbot follows the instructions you set for non-working days.

From the app

You can monitor in real time how many calls are in progress and quickly change the availability status.