Chatbot on WhatsApp

Make your assistant available on the most used messaging channel in the world. Use it to answer customers and leads automatically without them having to leave their favorite app.

How it works

The system receives messages from your customers and responds instantly using the information you uploaded. For example, if a customer writes "What time do you close on Fridays?" or sends a voice message to ask for the price of a service, the bot responds correctly in a few seconds.

You can connect the bot to email, social media, and any tool that exposes an API to automate your processes. See also integrazioni.

What you need to do

1. Provide a dedicated phone number: the number must be exclusive to the bot and not used on a personal account.
2. Verify the account: follow the instructions to activate the business profile.
3. Define the content: make sure the answers are updated in conoscenza.

What glacom® does

It configures the technical connection between the glacom.AI platform and the WhatsApp infrastructure to make the bot operational and capable of reading messages in real time.

Limits

The service must comply with Meta platform usage rules. If you send too many unsolicited messages (spam), the account may be blocked or permanently suspended by Meta.

Frequent problems

• The bot doesn't respond to voice messages? → Check if the transcription function is active in your plan.
• The number was blocked? → Make sure you haven't sent bulk messages to users who haven't interacted with you.
• Can I use my personal number? → No, you need a dedicated number to avoid losing your personal account.

Tip

To increase your bot's visibility, insert the direct WhatsApp link on your sito web or in your instagram and facebook bios.

From the app

You can monitor conversations in real time and intervene manually if necessary.