Your data

Find out where your company information is stored and how we manage its security.

How it works

All the data you upload to glacom.AI, such as your product price list or your shop opening hours, resides on glacom® servers located in Europe (Italy and Germany). This means your information does not travel to non-European countries and remains under the direct control of the company.

What you need to do

Nothing: infrastructure and backup management is automatic. If you want to delete your data, you must send a request via ticket.

What glacom® does

glacom® takes care of: - Hosting data on proprietary servers in Milan and Nuremberg. - Performing regular backups to prevent information loss. - Keeping data only for the duration of the service and for the times agreed in the contract. - Permanently deleting any information upon your request.

To learn more about how we protect your privacy, read the pages on zero retention and self hosting.

Limits

glacom® cannot recover data that has been permanently deleted at the customer's request. Data access speed depends on your office internet connection.

Frequent problems

• Where is my data physically located? → On glacom® servers in Italy and Germany.
• Can I request data deletion? → Yes, just open a support ticket.
• What happens if a server fails? → Automatic backups restore the service quickly.

From the app

Not available from the app: data deletion management is handled only via support tickets.