Case training

Update your assistant's information when your company's rules or offers change. This prevents the bot from giving outdated or wrong answers.

How it works

The system responds based on what it knows. If you change a price, add a service, or close for holidays, you must communicate it. Example: if you decide your "Basic Consulting" product goes from 50 to 70 euros, or if the hotel closes from August 20 to 30, you must update this information so the customer doesn't receive incorrect data.

What you need to do

1. Identify what changed: new products, promotions, hours, or company policies.
2. Update the content: edit the information in your knowledge sources or add a new note.
3. Specify dates: for promotions or closures, always write the start and end date.
4. Verify: do a quick test by asking the bot for the updated information.

If you notice the bot keeps using old data, check the guide on how to Aggiungere quello che manca.

What glacom® does

The glacom® team supports the integration of new data and ensures the assistant correctly interprets structural changes to your offer.

Limits

The system cannot guess your company's internal changes: if you don't update the content, the bot will continue to answer based on previous information.

Frequent problems

• The bot still gives the old price? → Check that you updated all knowledge sources and saved the changes.
• How do I manage a temporary promotion? → Clearly enter the promotion's expiration date in the text.
• Can I update data in real time? → Yes, you can edit content by following the instructions in Conoscenza.

From the app

You can quickly update texts and FAQ directly from the management interface.