API

Connect glacom.AI to your business software to exchange data in real time and automate operations.

How it works

If your software has an open communication system, glacom® can "talk" to it to read or write information. For example, a customer asks the chatbot if a table is available at 8:30 PM: glacom® checks your management software in real time and confirms the booking without you doing anything.

What you need to do

1. Tell your glacom® contact which software or management system you use.
2. Provide the contact details of the person who manages your IT systems.
3. Confirm which actions you want the AI assistant to perform (read-only or also write/edit).

What glacom® does

The glacom® team analyzes your system's connection possibilities, evaluates technical feasibility, and proposes the best solution to integrate the services.

Limits

Connection is only possible if your software exposes a working API. If your management system is closed or does not allow external access, the integration cannot be implemented.

Frequent problems

• My software is very old, is it possible? → It depends if there is a way to extract the data, glacom® will evaluate the case.
• Is it safe to connect my data? → Yes, connections follow strict security standards, see security.
• Can I change what the API can do after launch? → Yes, you can request changes via a ticket.

From the app

Not available from the app: API configuration happens exclusively during the technical setup phase with the glacom® team.