App Issues

Here you will find solutions to the most common malfunctions of the glacom.AI app and how to fix them quickly.

How it works

The app is used to monitor your services in real time. For example, if a customer books a table for 8:00 PM or asks for the price of a product, you receive an immediate alert on your phone. If the app does not behave as expected, it usually depends on your smartphone settings.

What you need to do

1. Check permissions: verify that the app has permission to send notifications.
2. Disable power saving: some phones block the app to save battery.
3. Verify credentials: use the same email and password you use to access the control panel.
4. Update the app: check if a new version is available in the store.
5. Reinstall: if the app closes suddenly, try deleting it and downloading it again by following the installation guide.

What glacom® does

The glacom® team monitors platform stability and releases periodic updates to fix bugs and improve performance.

Limits

The app depends entirely on your phone's operating system (Android or iOS). If your smartphone blocks background processes or has very restrictive security settings, the app might not work correctly even if glacom® services are active.

Frequent issues

• Notifications not arriving? → Check phone permissions and disable battery saving for the app. See also notifiche.
• Login rejected? → Make sure to use the exact credentials from your management panel.
• App closing on its own? → Update the application to the latest version or reinstall the app.
• App slow to load? → Check your internet connection or restart the device.

If the problem persists, open a report in ticket.

From the app

You can manage basic settings and monitor conversazioni directly from your mobile interface.