What the app doesn't do

This page explains which operations you can perform only from the web panel and what is available in the app. The app is for daily management, the web panel is for technical configuration.

How it works

The app is designed for quick use on the go. For example, if you need to quickly check if a customer booked a table for 8:00 PM or answer a question about a price, use the app. If you need to change the entire way the system reads data from your site, you must use a computer.

What you need to do

For the activities listed below, you must access the web panel via browser:

1. Channel configuration: connect new social accounts or emails.
2. Site scraping: set how glacom.AI should read the content of your website.
3. Advanced customization: modify deep service settings.
4. Scheduled reports: create and schedule the sending of periodic statistics.
5. User management: add or remove collaborators who can access the system.

What glacom® does

glacom® separates quick control functions from administration functions to ensure you have greater security and precision in more complex configurations.

Limits

The app does not allow you to modify the service architecture or manage technical integrations. Any structural change requires the use of the web panel.

Frequent problems

• I can't find where to add a new user in the app? → This function is available only from the web panel.
• Can I change the message reception channel from a smartphone? → No, you must use the web panel for channel configuration.

From the app

You can manage conversations, receive notifications and supervise the work of your assistants in real time.