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The glacom® app

The glacom® panel, on your phone. Conversations, calls, notifications, knowledge base and site edits, wherever you are. It is the app for you and your collaborators, not for your customers.

How it works

A customer asks to speak with an operator at 6:50 PM. You get a notification, open the app, read the conversation and reply from your couch. Without the app, you would have seen it tomorrow morning from the panel.

With the app you can:

  • Receive the notifications that matter: operator requests, calls, detected gaps.
  • Read and manage conversations from all channels.
  • See callbot calls with summaries and recordings.
  • Enrich the knowledge base: quick FAQ, photos of a document.
  • Make site edits with Viby.

Where to download

Log in with the same credentials as the panel: see Installation.

Limits

  • Some things remain only on the web panel: channel configuration, scraping, advanced customization. The list is in What it doesn't do.

Frequent problems

  • Notifications are not arriving → see App problems.
  • Login rejected → use the panel credentials, not others: if you lost them, recover them from the panel.

From the app

This section is the app: here you find what you can do with it.