Chatbot¶
The glacom.AI digital assistant that responds to your customers naturally. Use it to automate support, sell your services, and manage requests without having to reply manually to every message.
The glacom® chatbot interacts with your customers on your website, WhatsApp, email, social media, and any platform that exposes an API. It can handle concrete operations: for example, it can communicate your shop's opening hours, provide the price of a specific product, or help a user complete a booking.
Functions Overview¶
Here are the main sections to configure and manage your assistant:
| Section | What you learn to do | Link |
|---|---|---|
| Getting started | How to start the service and configure the basics. | Primi passi |
| Conversations | How to read and analyze dialogues with customers. | Conversazioni |
| Customization | How to change the tone of voice and response style. | Personalizzazione |
| Operator | How to intervene manually in a chat. | Operatore |
| Audio | How to manage voice interactions. | Audio |
| Issues | How to solve the most common doubts. | Problemi |
Limits¶
The chatbot cannot make autonomous business decisions or modify contracts without human intervention. The quality of the responses depends on the completeness of the information you provide in the Conoscenza section. It cannot perform physical actions in the real world, only digital ones through integrations.