Skip to content

Recurring errors

Discover how to solve the most common problems that may occur while using glacom.AI services.

How it works

The system learns from the content you provide. If the bot says a product costs 10 euros while the price has risen to 15, or if it quotes an old closing time, it means it is reading outdated information. To solve this, you must update the source or add the missing information.

What you need to do

For every problem encountered, follow these quick solutions:

  • The bot quotes an expired promo → Remove the expired content from the documents.
  • The opening time is old → Update the document and delete the previous version.
  • The bot doesn't know something obvious → Write the information in a document, because it was not present in any source.
  • The customer's name is misunderstood on the phone → Report the error to refine the callbot's understanding.
  • The bot responds in a way that is too formal or informal → Modify the tone instructions.
  • The bot invents an answer → Verify that the information is not contradictory between two different documents.
  • The bot doesn't use the correct link → Check that the URL in the document is updated and working.
  • The bot ignores a new procedure → Upload the new document and remove the old one.
  • The callbot interrupts the user → Report the problem to adjust the response times.
  • The bot doesn't recognize a technical term from your sector → Add a brief explanation of the term in the knowledge base.

To learn more about how to intervene, see correct a document or add what is missing.

What glacom® does

The glacom® team analyzes reports to improve system accuracy and integration with your API.

Limits

The system cannot guess information that has not been uploaded or that is written ambiguously in your documents. If a piece of data is wrong at the source, the bot will repeat the error.

Frequent problems

  • I updated the file but the bot still says the old thing? → Make sure you deleted the old document to avoid conflicts.
  • How do I understand why the bot made a mistake? → Use the guide to find the cause.
  • The callbot makes mistakes transcribing names? → Consult the correct the callbot page.

From the app

You can monitor responses and report errors directly from the management interface.