Chatbot on Facebook

Connect your digital assistant to Messenger to automatically answer customers who write to your business page. Use it to manage requests without checking the app every minute.

How it works

The system receives messages from your customers and responds in real time using your company information. For example, if a customer asks "What are your opening hours for the weekend?" or "Do you have a table available tonight?", the chatbot answers immediately without you needing to intervene.

What you need to do

1. Provide access to your Facebook business page.
2. Authorize glacom.AI to manage Messenger messages through the connection interface.
3. Verify that the answers are correct by following the training guide.

What glacom® does

The glacom® team configures the technical connection between your page and the glacom.AI platform and activates the message flow.

Limits

The service must comply with Meta rules. You cannot send promotional or marketing messages to a user if more than 24 hours have passed since the last message sent by the customer (response window). If the user does not write, the chatbot cannot contact them first.

Frequent problems

• The chatbot is not responding? → Check that you haven't revoked page authorization in the Facebook settings.
• Can I connect other social networks? → Yes, you can activate services on instagram, whatsapp or tiktok.
• The customer is not receiving the answer? → Check if the message falls within the 24 hour window required by Meta.

From the app

Not available from the app: activating the Facebook channel requires browser access for page authorization.