Knowledge base from the app

Use the app to quickly update the information your AI assistants give to customers. It is useful when you are on the move or notice an error while reading a chat.

How it works

The app is for quick interventions. For example, if a customer asks for the opening hours of a new office and you notice the assistant does not know them, you can add the answer in a few seconds without opening your computer. You can also take a photo of a printed price list to make it immediately available as a knowledge source.

What you need to do

1. Add a FAQ: write the question and the answer to cover a missing point.
2. Upload a document: take a photo of a sheet or a flyer to turn it into text.
3. Report a gap: tell the app that the assistant was unable to answer a specific question.

What glacom® does

The glacom.AI platform processes the photos and texts you send, integrates them into your knowledge base and makes them available for callbot or chatbot responses.

Limits

The app does not allow you to manage the entire structure of the sources. To organize documents, delete old information or make deep changes, you must use the web panel described in conoscenza.

Frequent problems

• The photo is blurry, what happens? → The system might not read the data correctly: take a sharper photo.
• Can I delete an entire document from the app? → No, full source management happens only via web.
• How long does the update take? → The information is available almost immediately after sending.

From the app

You can add FAQ, photograph documents and report gaps in real time.

Tip

If you notice the assistant often makes mistakes on a topic, use the reporting function and then check aggiungere quello che manca to understand how to improve the content.