Chatbot issues

Find a quick solution if your assistant doesn't behave as expected or isn't visible to your customers.

How it works

The glacom.AI chatbot works 24/7, but sometimes there can be technical or understanding glitches. For example, if a customer asks for a product price and the bot doesn't answer, it could be a configuration issue or a lack of information.

What you need to do

1. Verify if the problem affects a single user or everyone.
2. Check the chats in conversations to see what the user wrote and how the bot responded.
3. Consult the error guide in errors and corrections to understand how to fix the answers.
4. Open a ticket in tickets if the problem is technical and cannot be solved through content.

What glacom® does

The glacom® team intervenes to resolve technical bugs, connection issues between the widget and your site, or malfunctions in API integrations.

Limits

The chatbot cannot solve problems related to the end user's internet connection or browser blocks (such as some aggressive AdBlockers) that prevent the widget from being displayed.

Frequent issues

• Widget not appearing on the site? → Verify that the code is installed correctly or open a ticket in tickets.
• Bot not responding? → Check if the user asked an out-of-context question or if there are errors in errors and corrections.
• Not reading voice messages? → Check the settings in audio and make sure the file format is supported.
• Responding in the wrong language? → Check the customization settings or update the sources in knowledge.

From the app

You can monitor conversations in real time and report anomalies directly from the control panel.