The bot made a mistake: where to start

A wrong answer almost always has a simple cause. Three questions are enough to find it and understand who needs to fix it: you or glacom®.

The three questions

1. Did the bot answer?

• No, it stayed silent or gave an error → it is a malfunction: report it to glacom®.
• It said "I don't know" → the information is probably missing: go to question 2.
• It answered, but incorrectly → go to question 2.

2. Was the information in your content?

• No, we never wrote it → add what is missing.
• Yes, it was there → go to question 3.

3. Was the source updated and well written?

• It was old (changed time, expired promo) → correct the document.
• It was correct but written in a confusing way → rewrite it following Scrivere contenuti, then reload.
• It was correct and clear, but the bot still made a mistake → report it to glacom®.

What if the problem is the tone?

Correct content but wrong form (too cold, too long, wrong language): see Correggere il tono. On the phone it has its own rules: Correggere il callbot.

Limits

• This tree covers common cases. Strange cases (happens once in a hundred, only on one channel, only at a certain time) go straight to Segnalare a glacom®, with as many details as possible.

From the app

When you read a conversation from the app you can rate the wrong answer: the report starts from there.