Chatbot on TikTok

Connect your digital assistant to TikTok messages to respond to your followers immediately. Use it to manage requests coming from your videos or your profile.

How it works

The system receives private messages from your users and responds automatically using the information you provided. For example, if a customer writes to ask about the price of a product seen in a video or your shop hours, the chatbot responds instantly without you needing to intervene.

What you need to do

1. Make sure you have a Business Account on TikTok: it is a mandatory requirement of the platform.
2. Provide the login credentials or the necessary authorization for the connection.
3. Verify the initial responses by following the training guide.

What glacom® does

The glacom.AI team configures the technical connection between the TikTok platform and your assistant, ensuring that messages arrive correctly and that responses are consistent with your knowledge.

Limits

TikTok is a young platform regarding automation: bot management rules are constantly evolving and may change without notice. Some interaction features might be limited by TikTok policies to avoid spam.

Frequent problems

• The bot is not responding? → Check that the account is set to "Business" and not "Personal".
• Can I automate comments under videos? → No, the service only manages private messages.
• What happens if TikTok changes the rules? → glacom® updates the connection to keep the service active.

From the app

Not available from the app: TikTok channel activation happens exclusively through technical configuration.