The panel: app.glacom.ai¶
The panel is where you track and manage your assistants: read conversations, listen to calls, update their knowledge, open and close tickets, and check the numbers. You can access it from any browser at app.glacom.ai.
Whenever you see "from the panel" in these docs, this is what we mean.
How to log in¶
- Go to app.glacom.ai.
- Enter your email (or your WhatsApp number).
- You will receive a code: enter it and you are in. No passwords to remember.
The first time, you usually enter via the invitation link sent by the person who added you to the project: your email is already filled in, just request the code.
What you will find¶
Each assistant is a project: your website chatbot, your WhatsApp, your callbot. If you have more than one, you can choose them from the project list.
| Section | What you do there | Learn more |
|---|---|---|
| Conversations | Read chats from all channels, take over when needed | Conversations, Handover to operator |
| Calls | Callbot summaries and recordings | Callbot |
| Knowledge base | Documents, FAQ, website, and media the assistant uses for answers | Knowledge base |
| Tickets | Requests to manage and reports to glacom® | Tickets |
| Statistics and Annalist | Conversation numbers and queries on your data | Annalist |
| Reports | Automated reports, delivered when you want | Scheduled reports |
| Assistant | AI for you and your team, based on your documents | Assistant |
Roles and permissions¶
Every person has a role in the project:
- Owner and admin: they see and manage everything, and can invite other people.
- Viewer: they can consult conversations, tickets, and knowledge, without changing settings.
To add a collaborator, the owner or admin invites them from the panel using their email or WhatsApp number: they will receive an invitation link.
From your phone¶
The panel is also available as an app for iPhone and Android, using the same login: The glacom® app.